FAQ

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I purchased early access, where is my key?
Before anything else, please make sure to check your spam / junk folders, as registration key e-mails do sometimes mistakenly end up there instead of your i...
Mon, 2 Feb, 2015 at 11:50 AM
Do early access bundles include access to Beta and full release as well or will I have to buy these separately?
Early access bundles include access to all the following updates as well, so yes, this includes Beta and full release access.
Thu, 22 May, 2014 at 7:23 AM
I bought a sabre leopard, mask or other add-on item separately, why does it not show on my account page?
Registration key e-mails for separately bought add-on items will be sent out to everyone for release, when these items become available in the game. You wil...
Tue, 25 Mar, 2014 at 1:56 PM
My bundle came with a sabre leopard, mask or other add-on item, why is the only green check marked thing on my account page my license and why do all the other items have red X marks? Aren't they included?
The fact that they show up on your account page means that they are items which come with your bundle, so don't worry, they are all tied to your key. T...
Thu, 19 Jun, 2014 at 2:48 PM
I bought the Digital Art Book, where can I find it?
Once you have applied the Digital Art Book key to your account, you'll be able to find your Digital Art book on your account page: http://accounts.nerd...
Tue, 1 Apr, 2014 at 3:06 PM
Where is my forum badge?
We’re still settling into our new forums and website and lots of things still have to be added. We haven’t forgotten about them though, the artwork is done,...
Wed, 10 Jun, 2015 at 10:55 AM
I’m trying to run the game, but I’m getting the error "[System, Severe] Direct X has failed to initialize. Direct X 11 is required for TUG. Exiting". Why am I getting this error? I know I have Directx11 Installed.
Please ensure that your graphics card does in fact support DirectX11. You can check this by running the DxDiag application. Instructions on how to do th...
Wed, 20 Aug, 2014 at 4:17 PM
I know I have a graphics card that supports DirectX11. Why am I still getting the DirectX error?
This problem is one we have seen in almost everyone using a laptop with an Nvidia card in it. Upon launching the game, no profile has been set by the graphi...
Mon, 11 May, 2015 at 8:04 AM
When I try to update it's saying: "New version of launcher found. Launcher will now update." The update then restarts and tries to update again.
Please make sure you have the latest version of the launcher. One of the versions previously released was unable to properly update itself on some machines....
Mon, 7 Jul, 2014 at 4:57 PM
On first play, the game window seems off-center or partly off the screen and I can't see or press some of the buttons.
If your TUG screen is off-center and the top bar is off-screen, preventing you from dragging it back in view you can take the following steps to fix this: ...
Wed, 20 Aug, 2014 at 8:55 PM